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Terms & conditions

Terms & Conditions

These are the terms and conditions on which we supply products to you from our website at salfordrum.com

  • To comply with licensing and other legislation, to place an order on our website you must be 18 years and over and we will ask you to enter your date of birth before accessing the website.
  • Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

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      1. Information about us and how to contact us
  • We are The Salford Rum Company Limited a company registered in England and Wales. Our company registration number is 11216010 and our registered office is at 51 Radcliffe Park Road, Salford, United Kingdom M6 7WP ("we", "us", "our").
  • You can contact us by writing to us at simon@salfordrum.com or by mail to The Salford Rum Company, 33 Viaduct Street, Salford, M3 7WX
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  • If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
  • When we use the words "writing" or "written" in these terms, this includes emails.
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      1. Our contract with you
  • Our website will guide you through the process you need to follow to place an order. Your order will be placed when you click on the "Confirmation" button at the end of the checkout process. By confirming your order you are agreeing to purchase the product(s) you have selected.
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      1. Once you have confirmed your order, we will send you an acknowledgement email verifying your payment method and we will send you an order acceptance. At this point a contract will be in existence between you and us.
      2. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock; or because of unexpected limits on our resources which we could not reasonably plan for; or we have reason to believe that you or the person the order is to be sent to is under the age of 18.
  • We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
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  • Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.
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      1. Our products
  • The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
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  • The packaging of the product may vary from that shown in images on our website.
      1. Delivery of the products
  • The costs of delivery will be as displayed to you on our website. We currently offer the following delivery option: Courier Delivery via DPD.
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      1. We endeavour to ensure that the products that you order are provided by the agreed delivery date and, where applicable, time. However, delays could occur due to unforeseen circumstances. Neither us nor our nominated carrier shall be under any liability for any delay or failure to deliver the products within the estimated time frame for reasons outside of our or their control.
      2. The risk of loss and damage of the products passes to you on the date and time of delivery of the products.
      3. No changes can be made to the delivery address after the product has been made.

     

      1. Price and payment
  • The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. Our VAT number is: 304073838. We take all reasonable care to ensure that the price of the product advised to you is correct. However it is possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
    1. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    2. We accept payment with ShopPay and Paypal accepted cards. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
    3. The prices shown on the website do not include postage and packaging charges; these will be shown separately on our website at the checkout stage before you place your order.
    4. Returning the products

    You can, at any time within 14 days of receiving the products from us return any products to us. You must post the product back to us at Salford Rum
    33 Viaduct St, Salford M3 7WX
    or (if they are not suitable for posting) allow us to collect them from you. Please email us at simon@salfordrum.com to arrange collection.  If you are exercising your right to change your mind you must send off the products within 14 days of telling us you wish to end the contract. These return terms do not affect your legal rights in respect of faulty, incorrect or damaged products, which you will be entitled to return in accordance with your rights set out under the heading "    Your legal rights to cancel the contract (faulty products)" below.

    Once you decide to return the products, you must not use them and you must take reasonable care of them while they remain in your possession. The products must be returned to us intact, unused and undamaged as soon as reasonably possible. We will refund you the price paid for the products returned using the payment method you used when purchasing the products within 14 days' of receiving your return.

    Provided you have notified us in writing that you wish to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the return of your products also meets the terms of this part 6, you will be entitled to a full refund including basic delivery cost (such costs equal to the least expensive delivery method costs that we offer), if applicable. We may also reduce your refund of the price of the products  (excluding the costs of delivery) if you have failed to take reasonable care of the products, whether whilst in your possession, or when returning the products by way of compensation, to either repair the products or cover any of our loss caused by the damage.

    1. Your legal rights to cancel the contract (non-faulty products)
    2. We are under a legal duty to supply products that are in conformity with these terms. See the summary below of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.
    3. Separately to your contractual rights to return products within 14 days, UK, ROI and EU customers enjoy cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you wish, you may notify us via simon@salfordrum.com informing us that you have changed your mind in respect of the order, and that you wish to cancel your contract before the end of the statutory cancellation period (14 days from the next working day after you receive the product). If you do change your mind, and want to cancel the contract before the end of the statutory cancellation period, you may complete the Withdrawal Form here and return it back to us. You will find details on how to send this back to us on the Withdrawal Form itself, or you can cancel your order by forwarding the Withdrawal Form by email to simon@salfordrum.com. You must then return the products to us within 14 days of giving us notice of your cancellation/withdrawal in the manner specified in Part 6 to receive your refund.
    4. Summary of your key legal rights

    The Consumer Rights Act 2015 states that products must be as described, fit for purpose and of satisfactory quality. Your legal rights entitle you to cancel the contract between us and 1 (or more) of the following remedies, depending on when you notify us:

    • within 30 days'- if your products are faulty, then you can get an immediate refund.
    • up to six (6) months'- if your products are faulty and cannot be repaired or replaced, then you may be entitled to a full refund, in most cases.
    • up to six (6) years'- if your products do not last a reasonable length of time, within a period of six (6) years', you may be entitled to a part refund.

    If you require detailed information in respect of your key legal rights, please visit the Citizen Advice website www.adviceguide.org.uk or call 03454 040 506.

    If you wish to exercise your legal rights to reject products, you must either post them back to us or (if they are not suitable for postage) allow us to collect them from you. We will pay the costs of postage or collection if the products are faulty.

      1. Our rights to end the contract
  • We may end the contract for a product at any time by writing to you if:
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          1. you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
          2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
          3. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
  • If we end the contract in the situations set out above we will refund any money you have paid in advance for products we have not provided but we may deduct reasonable compensation for the net costs we will incur as a result of your breaking the contract.
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      1. We may write to you to let you know that we are going to stop providing the product. We will let you know at least 7 days in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
      2. If there is a problem with the product
  • If you have any questions or complaints about the product, please contact us. You can write to us at simon@salfordrum.com or mail to The Salford Rum Company, 33 Viaduct St, Salford M3 7WX
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      1. Our responsibility for loss or damage suffered by you
  • If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
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  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; anything that cannot be excluded under section 31.1 of the Consumer Rights Act 2015; and for defective products under the Consumer Protection Act 1987.
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  • We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
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      1. How we may use your personal information
      2. We will only use your personal information as set out in our PRIVACY POLICY.
      3. Other important terms
      4. The intellectual property rights in all software and content made available to you on or through the website is our property or the property of our licensors and all such rights are reserved by us and our licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the website nor may you use any such content in connection with any business or commercial enterprise.
      5. 'THE SALFORD RUM COMPANY LIMITED' is a trade mark belonging to us and no license or consent is granted to you to use this mark in any way, and you agree not to use this mark or any marks which are colourable similar without our written permission.
  • We may transfer our rights and obligations under these terms to another organisation but this will not affect your rights or our obligations to you under these terms.
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  • This contract is between you and us. No other person shall have any rights to enforce any of its terms.
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      1. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
      2. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
  • These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
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    1. Please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform

    SPICED RUM EXPERIENCE

    SPICED Rum Experience

    Nestled under the Salford railway lines, just a stones throw from Manchester city centre is The Dirty Old Town Distillery, home to Salford Rum and the Spiced Rum Experience.

    We hope Salford Rum fans, seasoned rum aficionados, or cocktail lovers, will enjoy this up close and personal opportunity to sample our rums first hand, in the distillery where they're made and learn about the history of spiced rum and our journey so far.

    Looking to make a day of your Rum Experience? We have partnered with our neighbours at The Black Friar to bring you an exclusive offer. Save £10pp when you book our Rum Experience and The Black Friar 2 course lunch menu together. Use this link to book with dining.

    What's included?

    Our Spiced Rum Experience lasts around 75 mins and includes:

    • Guided tasting of 4 of our rums

    • Two expertly mixed rum cocktails

    • Insight into the history of rum
    and spices through Salford Docks

    • The story of how a drunken idea
    turned in to Salford Rum

    • Q&A Session

    •10% discount off purchases in our rum shop

    After your experience, the shop and bar will be open for you to enjoy a few more tipples if you wish, and there is a great selection of pubs nearby, including The Blackfriar, The Eagle Inn, The Kings Arms and many more, or wander into MCR city centre just a 10 minute walk away.

    Over 18s only.

    To book a private experience or corportate event, please email distillery@salfordrum.com

    CANCELLATION POLICY

    Our Rum Experience and vouchers are non-refundable. In the unfortunate event that you cannot attend your booking we will happily transfer you to an alternative date. However, we require a minimum of 7 days notice. Unfortunately, we cannot transfer bookings with less than 7 days notice before the event.

    Willow

    Willow is our 380L column still. The name Willow was chosen by Salford resident Paul Sly and is a reference to the willow trees that grow alongside the banks of the River Irwell that flows through our great city. Salford itself is named after the very same Willow trees, originally derived from the Anglo-Saxon Sealhford "sallow-tree ford".

    The Willows was also the name of the stadium that was the home of Salford Rugby League from 1901 - 2011.

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